AI hallucination
An AI hallucination is when a model states something false with confidence. In commerce it shows up as a wrong price, a made-up specification, or a return policy that is not actually yours.
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What this means for your store
A hallucination about your product usually means the real fact was not readable, so the model filled the gap with a guess. The fix is not to argue with the model; it is to publish the fact clearly as data, so the answer is grounded in your page instead of invented.